Refund policy
Every Frontline Brewing Co. item is printed or made to order just for you. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product before ordering.
If something's wrong, we'll make it right
If your order arrives damaged, misprinted, defective or isn't what you ordered, email info@frontlinebrewingco.com within 30 days of delivery with:
- Your order number
- A photo of the issue (and the shipping label if the package was damaged)
We'll send a free replacement or a full refund to your original payment method. No need to send the item back unless we ask.
Lost packages
If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office first, then email us and we'll help. If a package is lost in transit, we'll replace it at no charge.
Wrong address
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect address can be reshipped for the cost of shipping.
Cancellations
Orders go into production quickly. If you need to cancel or change an order, email us within 12 hours of placing it and we'll do our best.
Refunds are issued to your original payment method and usually appear within 5 to 10 business days.